Shipping policy

Shipping Policy 

  1. Shipping Charges:

We offer free shipping on orders over $39. For orders under $39, we charge a flat rate of $5 for shipping.

 

  1. Order Processing
  • We strive to process and ship all orders within 3-5 business days.(excluding weekends and holidays)
  • Once shipped, you will receive an email notification with tracking information.

 

  1. Shipping Methods and Delivery Times

is currently shipped using express or special shipping lines, the current average shipping time to the world is about 7-15 days.

Delivery times may vary. The Estimated Delivery Date provided at checkout is an estimate only and does not guarantee delivery by a specific date or time. As this is an estimate only cannot refund shipping charges for shipments arriving past the estimated delivery date. Estimated Delivery Date as Business day, does not include Weekend or holiday.

ships from multiple fulfillment centers. This may cause your order to arrive in separate packages. Detailed shipment dates and tracking numbers will be sent to the email address provided after your order is processed to ship.

 

 

  1. Order Tracking:

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website. (https://www.17track.net/en)

 

  1. Lost or Damaged Packages:

We take packaging very seriously and make sure your order is in perfect condition. If a package is lost or damaged, please contact us (info@hzsigns.com) and we will respond within one business day!

 

  1. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We will not be held responsible for delays or delivery issues caused by incorrect or incomplete addresses. Any additional costs incurred due to address errors will be the responsibility of the customer.

 

  1. Shipping Policy Updates:

We reserve the right to modify or update our shipping policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.